Telekom alkalmazás 4+

Dear Developer team, the app is crashing after the second run. I mean first when i download and use it, it’s work very well but after i want to use it after 1-2 days later it’s crashing and it doesnt start, i have to delete and install again. Maybe i have an old device (iphone 6, ios 12.4.8), but i think when it’s working well at the first run it should be work after the second run too. Regards.

Hi! We apologize for the inconvenience! Unfortunately, for some devices (iPhone 5, 6 SE) our application doesn't work properly due to a central error. Our technical colleagues have already started fixing the error. Please be patient! Kitti

For starters, payment through card was not possible for months in the app. Now it works, but the error handling scenario is not well tested. If you pay with card and get a 2nd factor authentication request, fail to enter the password correctly, upload will fail after entering the correct one. Might be a misinterpretation of the status sent by the payment gateway? The app says the payment started successfully but an sms arrives to inform about failure.
The same happens when re-requesting the password...

On the plus side, there are several free options offered through this app only (like festival data plan)

Thank you for your feedback. We forwarded your suggestions to our developer team. We are constantly working on the application, improving it. We hope in the future it will provide a more straightforward error handling process.
In the meantime, if you are still experiencing issues with the payment process, please, contact us at https://m.me/TelekomHU for further assistance. ^Levi

Sometimes it is confusing to handle my invoices because even though I pay for them almost right away it takes plenty of time until the status changes in the application. There were time when I almost paid for the same invoice twice.
An online help desk service would be really nice indeed. An instant chat like solution. In this case if I would ask something there would be a written answer what I could use as a reference when dealing with issues with customer service.

Hello! Thank you for the feedback. If the payment is successful you will receive a written confirmation via SMS and e-mail, that the payment was successful (“Számlabefizetés sikeres volt” – in Hungarian). If you receive these messages, you can rest assured, that the transaction was successful. After that, the paid bills should be moved under the settled bills within a few hours at the latest.

Currently, there are no plans for in-app chat support. If you require assistance you may use the chat at telekom.hu (http://bit.ly/TelekomServiceChat) or message us via Facebook Messenger (https://m.me/TelekomHU). ^Levente